My customer has paid too much

If your customer pays to much or has doubled paid the invoice we will automatically note the overpayment. You will also see this in the timeline of your invoice. 

We return the overpaid amount directly to the payer's bank account in case we have received this information with the transaction. In case we do not receive any bank information, the Bankgiro clearing center sends a payment check to the address provided by the payer's bank. The correct amount will therefore be paid to your bank account and the excess amount will be returned to your customer.

In case the amount of the overpayment is lower than 10 SEK, the check will not be sent automatically. Of course, we can arrange for a refund to your customer's bank account if you or the payer contact us with proof of payment.

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